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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Prepare for equipment repairs
   • Obtain relevant legislation, codes, regulations and compliance standards for conducting work
   • Identify hazards, make worksite safe according to relevant safety legislation and company work practices and use personal protective equipment
   • Notify customer and other appropriate personnel of work, and arrange for site access and security where required
   • Obtain fault details to determine type of system fault
   • Determine the type of repair required according to enterprise guidelines, site requirements and type of equipment, and arrange for additional technical support as appropriate
   • Confirm if warranties and service agreements covering identified repairs exist
   • Obtain tools and necessary hardware and ensure replacement parts and material is delivered to the worksite at the required time
2. Repair fault
   • Follow work health and safety (WHS) and environmental requirements when carrying out repair or replacement tasks
   • Notify appropriate personnel of service disruption and remove network equipment from service
   • 2.3 Diagnose the fault and carry out repair work on equipment according to manufacturer's or enterprise procedures
   • 2.4 Test equipment to manufacturer's specifications following repairs and return to live operation for testing overall performance
3. Complete repair work documentation and administrative tasks
   • Notify customer and other appropriate personnel of completion of repair work according to enterprise guidelines
   • Record any changes to equipment and store according to enterprise guidelines
   • Dispose of waste and debris from worksite according to environmental requirements and enterprise guidelines
   • Complete administrative tasks and make recommendations for improvements under quality assurance system

Performance Evidence

Evidence of ability to:

communicate effectively with customers and other personnel, using appropriate technical and non-technical language to ensure understanding

diagnose and identify faults methodically, using fault history and recognition of likely causes

repair telecommunication equipment according to manufacturer's or enterprise procedures, applying related work health and safety (WHS) requirements and work practices

test equipment following repairs and put back into commission

communicate with personnel and customers during and upon completion of works.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe anti-static procedures required to protect equipment under repair

outline enterprise policies and procedures

summarise fault diagnosis techniques

describe general fault-finding techniques and test equipment

outline work health and safety (WHS) requirements and work practices

identify commonly used and emerging products

explain safety requirements and standards

summarise telecommunications network and equipment fault types and rectification

describe telecommunications network and equipment types

provide a detailed explanation of test equipment.

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